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Telexpress recognized by Alibaba with the Best Growth Award

/ 2017-05-03
News Press In April 11, 2017, the second Alibaba service partner conference was held grandly in Hangzhou. After 8 months since cooperating with Ali, professionals from both management and operations of Telexpress Nanjing Ali team essentially completed the mission and have achieved a win-win results, gaining the highest praise of recognition amongst Ali customers! Telexpress amongst Alibaba service partners ranked first in the overall ranking. The conference presented a total of four awards. Telexpress was fortunate to be nominated in three awards and captured the "Best Growth Award"! Telexpress amongst the ecological partner circle excel with the specialization of project management and synthesizes an outstanding operation performance which overall ranking is among the best. We were also recognized by our efficient problem solving and amiable service experience in Taobao consumer phone support project. As a high-quality service partner of Ali eco-circle, we cooperate with Alibaba to develop a multi-dimensional service for our business model. We are committed in assisting the Group's service experience by implementing a customer's first ethics, service-based, customer experience as a perspective, optimizing business processes and rules to continuously improve Ali's customer service experience. Thus, Telexpress' enthusiasm with such implementation received a high degree of recognition. ▲ Alibaba Service Partners Conference.          ▲ CMO – James Huang delivered a speech on the spot.▲ Nanjing Alibaba project team in the Alibaba Service Partners Conference. ▲Telexpress recognized by Alibaba with the Best Growth Award.
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Happy Mother's Day!! 2019

🌹🌷🌹🌷🌹🌷Wishing you all the love 💟 and happiness you so richly deserve.We hope you have a very happy Mother's Day! Happy Mother's Day!

12

MAY

2019

Telexpress Corp. is recognized as "2019 Happiness Enterprise" in ICT industry in Taiwan

📣 Congrats! Telexpress Corp. is recognized as "2019 Happiness Enterprise" in ICT industry in Taiwan. 🏆🏆🏆 1111 Job Bank conducted a survey to office employees for the most desirable Technology Company. There are total 6 field included in this survey, which are "Software and Internet", "Telecom and Communication", "Computer and Consumer Electronics", "Photoelectric and Optical", "Electronic Parts and Components" and "Semi-Conductors". Telexpress Corp. was selected the 2019 Top 20 Happiness Enterprise in the "Software and Internet" field in Taiwan. **Florence Hsu, CHO of Telexpress Corp., represents to receive the prize from Taipei City Mayor, Ko, Wen-Je.

26

APR

2019

Telexpress Corp. is recognized by LINE Corp. with the Award of “ 2018 Quality Service Guarantee

🎉Congrats! 🎊 Telexpress Corp. is recognized by LINE Corp. with the 🏆Award of “ 🌟2018 Quality Service Guarantee 🌟” at LINE CONVERGE 2019.

26

APR

2019

2018 Telexpress Manila Operation Center Mid-Year Lunch Party

●─● 2018 Telexpress Manila Operation Center Mid-Year Lunch Party at Gillian Restaurant!!●─● Thank you all for the great and continuously hard work in your project/department. ▼ We also annouced the award of Top Performers in the LOB “CyberLink NAM” during the 1st year anniversary for their good performance.▼ There are always surprise raffles!! Congrats to Radford and Russell won the special raffle price of Mobile Phone.

10

SEP

2018

Wellness Program: Stress Management and Health Seminar 2018 in Manila

2018 Telexpress Manila Center invited Intellicare to conduct a Wellness Program to all employees and discuss about the Stress Management and Health, Diet and Nutrition/Weight Management.  

31

JUL

2018

Jom Potluck Raya 2018!

Hello All, Jom potluck Raya! Bring a dish and celebrate together in the office on Wednesday, 11 July 2018! On the house: Lemang, serunding, kuah kacang, and drinks. Food suggestions: Kuih Raya, keropok, tidbits, Salad, Cake, Fruits, Curry chicken, Fried beehoon or etc (You can also combine and share with your friends, max2-3 in a group) And…Best dressed person gets to win prize! ▼Photo in Telexpress Johor Bahru Office ▼Photo in Telexpress Johor Bahru Office    

12

JUL

2018

Time flies! Happy 5th anniversary, JB Operations Centre!

Time flies! Week of 16 May 2018 - This week marks an important milestone for our JB office as we celebrate our 5th year anniversary in Southeast Asia. Through thick and thin, we are thankful to have a great bunch of colleagues who have been there for us.., stood by us.., with each and everyone putting in relentless support in their day to day job as we continue raising the bar, and for driving service excellence for our business partners in Southeast Asia region through warm service and innovation. We took the opportunity to celebrate and rekindle our corporate values Gung Ho! to the team, through a series of celebration emails, posters and milestone gift, recognizing how all these efforts are being deeply appreciated and how our colleagues day to day roles and contributions help in shaping up the organization of whom we are today. From our pioneer colleagues and COO Mr Simon Kung sharing moments of memories together from the early days of the centre, to Mr Simon Kung sharing on plans to achieve more goals for the centre and to having more opportunities for our people in the future. Thank you so much to each and every single one of you for your hard work and contributions, for holding Telexpress close to the heart, as our second home!

21

MAY

2018

What a week in JB! "Wellness@Work"

23-27 April 2018 – Getting Fit! Feel Great! JB office had a multi-faceted Wellness@Work week-long campaign with various activities being held throughout the week. COO, Mr Simon Kung started off the campaign by sharing encouraging words with the team on good health and fitness, with sincere hope for the team to take this step towards leading a healthier and active lifestyle. Without further delay, the launch was followed by a 20 minutes energetic fitness dance at the floor led by professional fitness instructor Lovely Gitaruelas. On this launch day, each of the employees received a fitness launch bag consisting of a speed rope and a fitness booklet. The rest of the week was followed by various daily wellness-themed activities – Firstly is the continuation of morning fitness workout led by our very own colleagues, followed by Fresh Fruits…, Vitamin C Day.. and Beauty Wellness Session! After the series of activities, towards the end of the week, by popular demand, we had a Skipping Rope contest whereby May-Ann emerged as the Skipping Rope Queen!!! And 3 lucky quiz winners walked away with cool fitness gadgets. The campaign was complimented by active sharing of daily tips on healthy eating and lifestyle. What a week!!! We hope to make it a fun and energetic culture to start off the day!

7

MAY

2018

Lou Hey!

Celebrating Chinese New Year 2018 - This year JB team gathered around the table for a popular tradition “Lou Hey” on the 15th day of Chinese Lunar Calendar (Chap Goh Mei). With joy and enthusiasm, the team tossed the ingredients high in the air with joyful exclamation of “Lou Hey” (toss high), cheering for great fortune, prosperity, and luck for all!

13

MAR

2018

Johor Bahru Center Annual Party 2018! ***Gong Xi Fa Cai!!!!!***

Sunday, Feb 4, 2018 –Our JB team celebrated the site 5th annual party at Amari Hotel Johor Bahru this year. The team were all dressed up to the nines in Aloha skirts and flower headbands, all geared for a fun-filled evening at the Hawaiian themed Dinner and Dance. COO Simon Kung warmly delivered a short sharing on the company’s outlook and thanking everyone for their efforts. Immersed in lively music, fun-filled Hawaiian themed games and our very own camaraderie awards, we hope everyone had a good time! As this year also marks the 5th year of JB operations, and we are delighted to celebrate this milestone, thanking our employees for their dedication and loyalty through the 5th year long service award. Congratulations on this milestones to the winners, and we look forward to seeing more winners of the award! During the event, we were also proud to announce 2017 Best Operations Employee and Top QA Performer: ▼Photo Sharing from the Annual Party ▼Photo Sharing from the Annual Party ▼Photo Sharing from the Annual Party ▼Photo Sharing from the Annual Party

13

MAR

2018

2018 Sweet Valentine's Day !

May this Valentine's Day be filled with love, understanding, and contentment as you journey through life with those you hold dear. ▼We prepare the sweet Teddy flower for everyone in Manila Center. Soooo Sweet~ Soooo Lovely!!

23

FEB

2018

It's the Most Wonderful Time of the Year~

Friday, Dec 15, 2017 – As the year comes to an end, our Telexpress Malaysia Johor Bahru Center had a warm Christmas Luncheon get-together cum gift exchange.This year, all Christmas Wishlist were put up on the Christmas Tree, and the Secret Santa had to look around for the clues! It has been much fun and cheers, and most importantly everyone had a great bonding time and showing appreciation for each other through the gift exchange. Wishing everyone a Merry Christmas and Happy New Year! This season… Wishing you lots of love, fun and cheers, Merry Christmas and Happy New Year.

22

DEC

2017

"Core Business" represents today's success; "Innovation Business" is the key for tomorrow's success

How to transform into the digital age, become an industry leader at new era ? CEO - Shepherd Chen said: "Core Business" represents today's success; "Innovation Business" is the key for tomorrow's success! Telexpress Innovation Service R & D Center, Social Commerce team, and Intelligent Interactive service team have started a journey with innovative thinking and exquisite service experience design. By using the shared SaaS (Software as a Service) cloud platform model, we are able to provide brands three integrated Digital Transformation Platforms for providing truly omni channel customer experience.The three platforms are:"Intelligent Interactive service platform" - to provide a deeper warmer and more personalized Artificial Intelligence interaction services."Social Commerce business platform" – deliver seamless & Integrated omni channel E2E Experience." Integrated social experience management platform" - provide a premiere social experience based on customer's centric view.

2

MAR

2017

Telexpress was recognized by Huawei for Service Excellence Award in 2017 Partner Summit

Telexpress News Press Telexpress was invited to attend the "2017 Huawei CBG Greater China Service Partner Summit" held in Wuhan from December 24 to 25, 2016. The conference theme was "Establishing foundation, a courage to reform, and win the future", and our Telexpress CMO, James Huang was there to attend the event. With the efforts of all colleagues and Huawei's outstanding cooperation performance, we won the highest honor --the "Service Excellence Award". Sharing the joy of our sweet success with our nationwide partners in Huawei. Following last year's "Outstanding Collaboration Award", this year's "Service Excellence Award" once again proved that Telexpress' service excellence and impeccable experience has attain the highest degree of recognition from Huawei! This new year, Telexpress will continue to deliver a true heart of service experience, "Go Global, Go Digital, Go Innovation" to meet any new opportunities! Parallel to Huawei's motto towards its strategic partners: "Sincere Cooperation, Win-Win Future"! ▲James Huang, CMO, received the "Service Excellence Award" from Guo Xinxin, Director of Global Services, Huawei Consumer CBG.▲James Huang, Telexpress CMO, shared our experience. [Left]▲ (Left to Right) Huawei Mr. Xu Junwu, Telexpress CMO, James Huang.[Right]▲Huawei Online Service Partners. ▲Huawei Online Service Partners.

17

FEB

2017

Happy Valentine's Day !

May this Valentine's Day be filled with love, understanding, and contentment as you journey through life with those you hold dear. ▼We prepare the sweet Rose Candy flower for everyone in Manila Center.

14

FEB

2017

Embrace 2017 Dawn of the Year of the Rooster

▲The first dawn of 2017 from the back of the mountains, the golden light clear the night sky.§ Author: XUSHUFEN Florence Hsu|Human Resource Director § First, I would like to greet everyone "Happy Lunar New Year”! Wish we have best fortune in the beginning of the year. Good news in this "Year of the Rooster”. May things go as you wish. May everything go smoothly. Good fortune, emolument (official salary), longevity and happiness. This Lunar New Year, aside from celebrating it with my daughter, we were also have been invited by friends to visit Mt. Fuji -- a world heritage In New Year's Eve, we jaunt in JR Fujikyu line shifting us to Kawaguchi Railway Station which is popular for the scenic view of "Fuji Five Lakes" known for its abundant fun attractions. But today, we are not to take the night off of here. Instead, we will be heading to the farthest and most accessible lake amongst five -- "Lake Motosu" Lake Motosu is known for its beautiful scenery. The view of Mt. Fuji from this lake can be seen in the ¥1,000 Japanese bill. The driver have been waiting for us when we arrive the station. As soon as we get in the car, we immediately headed to my friend's residence next to Lake Motosu. While on our way, the driver cheerfully shared to us in Japanese some fun facts about this sacred mountain. Yet, somehow he pitied Mt. Fuji. He said "In recent two years, the snow is lesser. Unlike in the past years, the mountain is deeply covered by snow". I guess the effects of global warming causes it. Despite the mountain only being half covered by the snow, In my opinion it is still charmingly beautiful seeing it next to Lake Motosu. Mt. Fuji's majestic landscape reflecting through the blue lake represents the Japanese spirit. In such a cold weather, my friend initially plan to just quietly stay with me and enjoy the beauty of the mountain but I heard that both Mt. Fuji and the lake is most beautiful during the first flush of the morning. To avoid any regret, we woke up at 3 A.M. to see the first daybreak of the Year of the Golden Rooster with the exact mirror view of Mt. Fuji as seen in the ¥1,000 Japanese bill. At 3:30 A.M. of New Year's day, I was riding my friend's bike while wearing a down jacket, an extra thick plumage coat from my friend, and two pairs of thick gloves. Under the frigid climate, everybody was going against the starry sky on their bicycles; slowly embarking a detour of the lake. However, the delightful fruit of labor is absolutely impossible to attain without effort... The mountain is static, the lake is even -, but, the road is steep, the wind is piercing, my hand is stiff, my legs are shaking, and I can't hardly open my eyes... There are moments when I feel like I can't hold it any longer. In order to get close to the goal, in the dark uphill I must focus wholly despite my eyes having to stare the road through the weak headlights, adjusting my hand's grip on the handle from time to time, the leg with a sudden burst, the torso must synchronize with the rhythm of the whole body. In a clear goal, working hard, struggling to move forward - unknowingly was more relaxed. Gains ground suddenly found the weather to fade, before the sunrise, - The well known dawn showed up brightly as white as a fish’s belly. Rough road now become smoother, the dawn shuttle in the lakes lush forests, with an intense exercise after deep breathing, I can feel the pure wash and harmony of nature.A turn, Mt. Fuji is peacefully in front of me. In the lake, the inverted image follows the wave light nodding at me frequently, the dawn of the Lake Motosu as quiet as a child, the beauty of luxury ... the moment before sunrise, the sky has the radiant change occupying the cosmos like a neat colored palette. In a few seconds, the gold year of rooster first dawn projects from the mountain immediately, with gold clean light the night sky!In front of me, it is hard to describe how beautiful it is. I don't know whether it's because of the increase in temperature or is it just the breathtaking beauty? Unexpectedly I can't remember the feeling of the bone-chilling wind and the tiredness of staying up late. It was immediately replaced by the unforgettable view of beautiful sceneries. My heart felt like it was a dream come true. Dear Telexpress colleagues, in 2016 we have experienced many ups and downs - the growth and decline of clients in our Taiwan Operations Center, the cost of rapid growth of the two major clients in China; Huawei and Alibaba, the market of sCRM and Chatbot is under a fierce competition. Breakthrough developments, organizational strategy, hard work in gathering resources and training --Every challenges we face it together and struggle to success. The ups and downs of the year of the monkey have passed. 2017 The year of the Golden Rooster will be full of hope for Telexpress! A spirited and focused organization, coupled with team work and accomplished goals, let us embrace the daybreak of 2017, the year of the Golden Rooster - I am ready, are you ready? ▲A trace of daybreak shuttle in the lakeside lush forests, feel the pure nature of the washing and the unity of nature!

13

FEB

2017

Welcome, the Year of the Fire Rooster!

Enjoy the Lunar Chinese New Year or Spring Festival 2017 in Manila, the Philippines with unique traditions and rituals. Many Filipinos are Tsinoys who are people of mixed Filipino and Chinese heritage. That’s why Chinese New Year is a major holiday in the Philippines. In Hokkien language that most Chinese Filipinos speak, Lunar New Year greeting is Kiong Hee Huat Tsai. That means “Congratulations and Be Prosperous”. In Telexpress Manila office, we had the celebration too. Everyone experienced the feeling and received a nian kao (tikoy) from company as a gift. We may wish everyone in Telexpress will have a great year and have a healthy and wealthy life. ▲Greeting from Manila all in Chinese “Gong Xi Fa Tsai, Shin Nian Kuai Le”.▲Nian Gao (Tikoy) from Telexpress. Best wishes from TECC all.More Information & Videos:●Telexpress-WANGXUNDIANTONGGUFENYOUXIANWANGCAIYULE

3

FEB

2017

Trends from Statistics - Customer Service Requirements in 2016

▲Irene Lin|Telexpress Corp. CQO§ Author: Irene Lin- Director of Planning & Control Department|Telexpress Corp. CQO § Since I started my career in customer service industry, I haven’t felt more excited and nervous than this moment. News and articles state the era of human and robot co-existence leads to the decreasing numbers of professional workers. Technology and innovation keep changing, what will the customer service industry looks like in future? The study of State of Global Customer Service Report 2016 published by Microsoft in June this year which interviewed 5000 interviewees from England, Germany, US, Brazil, Japan shows that any brand and company could not underrate nor ignore the increased of consumers' demand in social media customer service and self-help service as a result of the growth of millennial generation wherein such demand will only get higher and higher. The millennial generation born between 1980 and 2000 are seen as the backbone of the global economy for the next decade. They are born in the Internet age, love new things, accustomed to listening to every piece of the surrounding, believe the power of sharing, and trust to the word of mouth form other users. They do not believe in the brand's one-way marketing strategy, but build their expectation and perspective towards the brand's quality, value, and customer service performance via social media, online browsing and search engine. Microsoft’s report presents the following three (3) points to summarize Millennium's expectations for customer service. Higher expectations ●68% of the millennials have a higher expectation of customer service. (Compared to 56% of all respondents) ●78% of millennials expect the customer service specialists to be aware of their product information and service history when seeking help with the brand. (Compared to 72% of all respondents) ●68% of the millennial generation will not come back to the brand because of a single poor customer service experience (Compared to 60% of all respondents) Self-Service, Mobile and Chat ●The channel for customer service has changed, with 65% of millennials turning customer service interactions online. (Compared to 55% of all respondents) ●36% use mobile devices instead of computers when turning to online channels. (Compared to 28% of all respondents) ●60% of the millennials use live chat. (Compared to 45% of all respondents) ●89% of the millennials used search engines to try to find answers to customer service questions. (Compared to 75% of all respondents) ●84% of millennials use the brand's self-service portal to find solution. (73% of all respondents) ●81% of the millennium generation will be more satisfied to the brand if it provides mobile devices contact channel. (Compared to 66% of all respondents) When asked to use self-service but failed to find the needed information, more than half of the respondents said the top 1 reason is less information online, followed by the knowledge being too messy or not systematically organized. Social media Connections ●47% of Millennials used social media to complain about brand’s customer service. (Compared with 29% of all respondents) ●52% of Millennials used social media to ask questions to customer service. (Compared to 31% of all respondents) ●If wondering brands the brand should invest in social media as a channel for customer service, 64% of Millennials believe that social media is an effective channel for customer service. (Compared to 45% of all respondents) At this point, will you be worried about the changes in customer service? The good news is that in another 2016 Global State of Multichannel Customer Service Report for 4,000 UK, US, Japanese and Brazilian respondents, the consumer preference is still to use the phone when seeking customer service assistance. This channel got the advantage to offer instant, customized, and complex services. To compare with the normal customer (19%), millennials (40%) are more likely to switch to other channels for issue resolution if they do not get any proactive response within an hour. As a customer service provider, we should focus on improving the availability, quality, and knowledge of the self-service platform, empowering the customer service specialist and customer to enhance a service experience which allows a seamless transition in a cross-platform customer touch point. For a customer-centric brand, when the price and product differentiation is getting smaller and smaller, especially in today's global market, a unique and successful customer service culture will become the ultimate weapon for winning and retaining customers.

5

JAN

2017

Telexpress Social Marketing Solution meets Branding View Points

▲Telexpress Social Marketing Solution meets Branding View Points§ Author: Tracy Chang|Telexpress Corp. Taiwan COO § In the digital wave, manufacturing industry transform to manufacturing service industry. Commonwealth Magazine pointed out “Digital innovation” in the article - industry 4.0. This digital innovation enables BMW to customize cars, SIEMENS customize CNC control, and Optima customize a bottle of perfume which only takes 58 seconds. If the biggest change in industry 4.0, is to allow customers to become the key to the brand's survival value. Therefore, as the front line servicer, we stand at the deep end of this intellectual gold chain. This is because the cycles allowed in the market, from the manufacture of goods and services to the hands of customers, have prompted the need to maximize the elasticity of products (services). In order to produce accurate, enterprises in the process of providing customer experience, every link of communication, must be cautious, to ensure that costs and benefits can be control. Therefore, the original Inbound Service (phone, website chat), has been insufficient to help enterprises with an effective overview of the customer experience; community, a planned interaction, and even from the successful model of competitive brands, to identify the key to success are a pressing issues . Telexpress has develop from the original 1 to 1 or a passive communication Business Process to a development platform in order to assist our brand partners to win in Social media. We extend the service to digital channel including Digital community, Brand app., Facebook…etc. To show the consistent brand spirit in digital channel and through Social media – nature of spreading to market the product and service anytime, anywhere. The benefit/highlight of the solution is: AI chatbot, keep Brand service always on Telexpress “XIAOTONG”can provide 24/7 service to our brand partner, greatly reducing operating costs, spreading important online and physical store campaign information during the interaction, and continuing learning from each service and information sharing experience to maximize the value for next product. After raising a network in baby stage, the brand can provide a year-round service, significantly reducing operating costs, but also in interaction, real time important push notification information online and offline activities, and from service and shopping experience, continuous learning to find the next opportunity to maximize the product value. Enhance Social Marketing, more influence on Brand The presence of social media is crucial in the success of digital marketing. The interactive platform which developed by Telexpress allows the information in social media and digital channels to be managed real time, and a program of both rational and emotional to address the vision of the brand. The graphic interaction is more and more important in consumer experience, so that the brand and customers is not only obstacle free but also accurately convey the message of "love." Telexpress own platform, extend service to whole channel with high level data security Information security has been the strength of Telexpress. To develop Social media we have to consider both quality and information security, enable all digital channels and social media interaction are controlled effectively in a single platform. One team accomplishes service, sales, efficiency, and information security. Towards the end of 2016, we have seen Google's AlphaGo, cultivated by human to continuously challenge the most difficult man-robot chess game. In this developing story, we are sure that winning or losing will not be the key, the process of helping the robot to learn is the opportunity to see the future. We at Telexpress take customer as a teacher, follow the innovate business model as the target, and advancing together with time.

4

JAN

2017

Greeting from CEO - 2017 Merry Christmas & Happy New Year!

Merry Christmas & Happy New Year! Time flies! It’s the Christmas season again. Appreciated for your continuous dedication and passionate as one team in Telexpress family. Looking back on 2016, all team members hands in hands and encouraged each other to focus on the Strategies of Digital Transformation. These Social Commerce, Operation Optimization and Intelligent Interactive Services initiatives are the foundation to achieve our dream of a New Innovative Telexpress. In this coming 2017, we are focusing and looking forward to delivering more innovative and warm service experience projects. Thanks again!May you and your family have a wonderful and healthy 2017. WANGXUNDIANTONG ZHIXINGCHANG Telexpress CEO|CHENXIE Shepherd Chen

21

DEC

2016

It's that time of the year again.

It's that time of the year again. Festivity all around, the colors of the season abounding, and a general spirit of happiness in the air. The holidays are here and everyone is busy buying gifts for their loved ones and sending out cards to friends and family. During December, 2016, there are Christmas activities every week to have all our employees enjoy the festival atmosphere around Telexpress Manila office. Starting from our year end Christmas Party on Dec. 9, 2016. Everyone all enjoy a great party night, There is no time more fitting to say "Thank You" and to wish you a Happy Holiday Season and a New Year of health, happiness, and prosperity. After Christmas Party, everyone received our TECC Polo shirt for 2016 cross 2017 and let's have a gift exchange for all Telexpress Manila families. Every year, TECC company will also prepare the "Xmas Basket" for everyone to deliver our wishes for the year end brings no greater pleasure then the opportunity to express to you season's greetings and good wishes. May your holidays and New Year be filled with joy together with your family. Thank you again for all our employees in Manila, the Philippines. Because the goodwill of those we serve is the foundation of our success, it's a real pleasure at this holiday time to say 'thank you', as we wish you a full year of happiness and prosperity. Let’s jump to 2017 together and be ready for any opportunities and challenges in the future.

19

DEC

2016

Artificial Intelligence and Social Media business solutions is coming

Digital impact for each industry is faster and bigger than what we imagine. Thus, it directly influence physical stores. The world has entered into a new generation of multi-interactive experience. The collaboration of online and physical store is the key to success. In response to the rapid growth of social media in mobile platform and large data, Telexpress put lots of effort for the past three years in the development of artificial intelligence and social media business solutions. Telexpress aims to apply innovative technology and services to attract new businesses. Telexpress officially launch its online artificial intelligence service Our online interactive robot has an excellent performance in artificial intelligence. Telexpress online interactive robot-TEChatbot. Yannick, a popular bread brand in Taiwan uses the same artificial intelligence technology and named it "Miru" which was formally launched last June 30, 2016. How to identify the intelligence quotient of a robot? It can be determined by their ability to understand the problem and their capability to solve them. However, if the robot will have a close interaction with temperature's capabilities, the highlights will be different. The winning strategies for the future is how to use robots to cloud's program. The integration of services in the areas of industrialization of robot to quickly learn the product knowledge and customer interaction. Our customer service associates will become the service experts supervising the robots. With that, customer service associates will be handling all challenging and difficult inquiries and provide an outstanding quality service. In the future, these customer service associates will be developed into smart phones experts, educators, barista, fashion consultants, or other industry experts, and a better quality of life in our society. The application of online robot will have a flourishing growth. We continue apply this technology from logistics, home appliance retail industry, and leading brand know to e-commerce platform, APP, Facebook, WeChat, LINE, and the likes. Under the digital age, Intelligent robots will be an important opportunity for the industry's transformation. Under digital era, Telexpress creates a beautiful brand offering a new model for the business community The generation of experience economy wherein both traditional advertising and marketing has been declining due to the rise of new media and interactive operations. Leading flagship store service center such as Apple Storre and Nespresso Boutique. The influence of experience sharing is a growing trend. The credibility of loyal fans' interactive participation over social media has exceeded even the hired spokesperson. In recent years, the growth of the community business model is unstable. Through modernization, robotics, and bold action to integrate electricity supplies' effectiveness this has been the goal to penetrate the global market, like Uber and Airbnb fast growth. So experience the dual effect of economic and social community. Telexpress is glad that eCRM service design center and R & D center who co-work together was able to complete a full business planning and was chosen by L'Oreal Group. The brand LA ROCHE-POSAY project was launched in June 27 to offer multi-channel online shopping guide to its members. A series of activities for new interactive business communities will be launch in the future across different time zones to allow LA ROCHE-POSAY customers and VIP members for a brand new online experience with the integration of high-quality experience from its physical store. In response to the social business community, we will continue to develop technological innovation and the ability to design sophisticated services; providing a precise flow in service experience of a brand's global business community platform. ▲(Left)Yannick's online Chat robot – MiRu[Link]    ▲(Right) Official website of LA ROCHE-POSAY[Link]

8

DEC

2016

Telexpress was invited by Huawei to attend the second session of China Supplier Conference

Telexpress was invited to participate in the second session of China Supplier Conference for consumer BG last November 11, 2015 in Xian. The meeting agenda focuses on quality, delivery, cooperation, and development. Our CEO, Mr. Shepherd Chen together with our Sales & Marketing director, Mr. James Huang and other colleagues were to attend on this event and was awarded by Huawei for being "The Outstanding Collaboration Award". Telexpress is a focus spirit oriented company; doing our best for every challenges; using innovative thinking to overcome difficulties, with efficient action to achieve the best, spread the outstanding customer service experience, and successfully become Hauwei strategic business partner. This award marks a wonderful page in Telexpress history. Telexpress will continuously use Gung Ho! culture and innovative thinking to provide the most sincere service experience and become a trusted business partner for global brand leaders! ▲Telexpress won the "Outstanding Collaboration Award" ▲Telexpress CEO Mr. Shepherd Chen accepted the award from Huawei China Vice President Mr. Zhen Chang. (Photo / TE BD team)▲"Go hand in hand, bigger achievements" - Huawei's second session of China Supplier Conference for Consumer BG.

8

DEC

2016

How do I take care of my team in my way

§ Author: Maricel Maclang|Telexpress Manila Center|HERE ANZ Shift Team Leader § Taking care a team is not an easy job, challenging maybe but you will learn a lot from it. And this is how i handle and take care of my team. The only way you are going to know what your team needs from you in order to be more successful is to listen to them. Sometimes simply listening can help you to identify ways you can provide what is needed. I listen to their sentiments and objections but explained to them the reasons and the purpose, which always ends up perfectly fine. And all of them are open to share their ideas which help the team to be more productive. My team knows they can come to me at any time with a problem, concern or suggestions and I will hear them out specially if it concerns their attendance or their performance. A team will not be inspired if you use fear as a motivator. As their leader I coach and teach my team -- they are right there with them -- not on the sidelines screaming and instilling fear. If my Agent is having issue/difficulties at his/her task, I always do coaching for them and ask them, hear them out and give them advise and tips on how they can cope up with their task. A leader involves being there for your team. If my team have a question or need my advice, I make sure that I make it easy for them to access me. By messaging me thru social media. Texting or calling me on my personal cell phones, there is no reason my team shouldn’t be able to get in touch with me when they need to. And lastly, after a long working hours a stressful days, weeks, we see to it that we still have time to go out, unwind, eat a lot and enjoy each others company. A leader is not going to have the answer for everything, and that is perfectly fine. Instead of pretending to have the answer, I see to it that I always listen to their opinions and suggestions then share my point of view. With that we always create a more effective solutions.

29

NOV

2016

Telexpress Manila is a PEZA REGISTERED COMPANY

§ Author: Janet Genio|Telexpress Manila Center|Finance & Admin Department Leader§ Nowadays many foreign businesses have chosen to outsource their workforce to save on operational expenses. Aside from the pool of highly-educated, English-speaking talents in the Philippines, doing business here proves to be beneficial for foreign entities as they can reduce overhead costs without sacrificing the quality of work. The Philippine government to show support and encourage this “offshoring” business activity created incentives for them through PEZA. What is PEZA? PEZA (Philippine Economic Zone Authority)was established to encourage foreign investment into the country. This government agency aids in the registration of foreign businesses and grants them incentives when they operate their business inside PEZA Special Economic Zones, which are selected areas throughout the country proclaimed by the President of the Philippines. Industries in the export-oriented manufacturing and service facilities industry can benefit most fromPEZA’sincentives. To obtain tax breaks and incentives offered by PEZA, an enterprise must register with PEZA and locate their operation in one of the PEZA zones, buildings, IT Parks, or Technology Parks. PEZA registrants must generally be export-oriented. Full foreign ownership of a PEZA enterprise is allowed, provided they are not engaged in activities that appear on theForeign Investment Negative List. PEZA approval and specific incentives granted are on a case by case basis. Here is a summary of business activities that are eligible for PEZA Tax Incentives: Export Manufacturing Information Technology Service Export (including Call Centers) Tourism Medical Tourism Agro-industrial Export Manufacturing Agro-industrial Bio-Fuel Manufacturing Logistics and Warehousing Services Economic Zone Development and Operation Facilities Providers Utilities Benefits of PEZA Registered Companies Ø Fiscal Incentives: Just like any other country, taxation in the Philippines can be quite complex especially for foreign entities. Businesses registered under PEZA can enjoy the following tax incentives: · Income Tax Holiday (ITH) – 100% exemption from corporate income tax: o 4 years ITH for Non-pioneer Project (Applicable to Manufacturing, IT, Tourism, Medical Tourism, and Agro-industrial Activities) o 6 years ITH for Pioneer Project (Applicable to Manufacturing and IT activities only) · Upon expiry of the Income Tax Holiday, 5% Special Tax on Gross Income and exemption from all national and local taxes. (“Gross Income” refers to gross sales or gross revenues derived from the registered activity, net of sales discounts, sales returns, and allowances, and minus cost of sales or direct costs but before any deduction is made for administrative expenses or incidental losses during a given taxable period). · Tax and duty free importation of raw materials, capital equipment, machineries, and spare parts. · Exemption from wharfage dues and export tax, impost or fees. · VAT zero-rating on local purchases of goods and services, subject to compliance with BIR and PEZA requirements. Ø Non-Fiscal Incentives: · Simplified Import-Export Procedures (Electronic Import Permit System and Automated Export Documentation System). · Non-resident foreign nationals may be employed by PEZA-registered Economic Zone Enterprises in supervisory, technical, or advisory positions. · Special Non-Immigrant Visa with Multiple Entry Privileges for the following non-resident foreign nationals in a PEZA-registered Economic Zone Enterprise: Investor/s, Officers, and Employees in supervisory, technical, or advisory positions, and their spouses and unmarried children under twenty-one years of age. PEZA extendsVisa Facilitation Assistanceto foreign nationals and their spouses and dependents. Telexpress Contact Center Inc. is a PEZA Registered Company for 5 years now, which is 100% exemption from corporate income tax (corporate tax here in PH is 30%). After this 5-year period we will start to pay 5% Special Tax on Gross Income. Our company also enjoying VAT zero-rating on local purchases of goods and services (VAT here is 12%). Since we are not paying value added taxes on our purchases to our local suppliers, it is a great help to our company in saving cost at the same time we can be competitive in charging our client with service fee as we don’t have to pass to them the burden of paying additional VAT on our service fee. So being a PEZA registered company is a win-win for both our company and to our clients.

23

NOV

2016

TELEXPRESS MANILA: HALLOWEEN TRICK OR TREAT 2016

It’s Halloween month once again! Everyone are excited to spook up your homes or office area by Halloween decorations and dressed up like their favorite popular cartoon/TV/movie character or to be another persona. That’s why Telexpress Manila brings back this October 2016 the best Halloween decorations and costume contest which was introduced last 2014. Halloween Invitation and Decoration Criteria Each team will decorate their working areas within 2 weeks. During these 2 weeks, you can see a lot of creative and innovative hand-made decorations and also a lot of surprised items. Let’s take a look at the Halloween decoration entries from each department. HERE – ANZ Team: HALLOWEEN SPOOKTACULAR "Spectacularly Creepy" SPOOKTACULAR "Spectacularly Creepy" Concept is an unknown element which is pulling down from 6 feet below the ground. Eye-catching blood and mud drips, with creepy and scary creatures all around. Spectacular up front but go inside and feel the creepiness. BEWARE, this is only for the brave and physically fit persons. Make sure to sign the waiver. [30 Seconds Video : http://youtu.be/eUxiReuMnj8 ] EMQ and HTC SEA Team: Forbidden Forest The Forbidden Forest, also known as Dark Forest. It is a very old place that holds many secrets and houses many dark and dangerous creatures. Dementorsand Skeletons are consideredtwo of the deadliest to inhabit the forest.Theyfeed upon human flesh. The trees in the forest are considered ancient, they are dense and rough looking from years of exposure to the elements. [30 Seconds Video : http://youtu.be/Ue4DLEkQYtY ] TQA Team: The Gathering The gathering has begun. Resurrecting the Dark Creature beneath the haunted mansion. Spells, incantations, and rituals are all cast upon. Mansions protected by the wicked evil witch and hordes of white spirits just for the gatherings to come. Rise Dark Creature, it is time. +++++++++ TQA Bay was transformed to be what it looks like a haunted mansion, outside protected by dark elements. Training Room was converted to be what it looks like a dungeon inside the haunted mansion, with cult of dark spirit preparing a ritual to resurrect one of their own. [30 Seconds Video : http://youtu.be/rGoGOCSlysI ] Back Office Team: Spooky House of Spiders Spooky House of Spiders Telexpress Manila Back office Halloween theme kicks about Home of the giant spiders!!! We transformed our office area to a dark room of humongous king spider, his colony that sits on their human cocoons… [30 Seconds Video : http://youtu.be/JkteDeTFRJA ] On our event date, 28th Oct, 2016, we also had employees costumed most scary, fantastic and cute costumes. HERE – ANZ : Clifford Bucio HTC SEA: Ayla Ambrosio ZOMBIE FROM THE DEAD RIPPED MOUTH ZOMBIE EMQ – HK: Russell Rio Back Office: Christiana Ortega THE HEADLESS THE BLACK WIDOW And the most awaited part of the event…….Awarding of the Best Halloween Decoration and Best Costume!!! But before the announcement, Mr. Eric Wang our Site Manager congratulates all the employees for the great effort and giving an impressive and innovative creative decoration! Truly unforgettable 2016 Halloween!! The winners are: EMQ and HTC SEA TEAM: The Forbidden Forest Clifford Bucio: The Zombie from the Dead And to complete this enjoyable event, Telexpress Manila prepared some loot bags FULL OF CANDIES which was given to all employees and share on their families at home… Happy Halloween!!!

10

NOV

2016

Christmas in the Philippines

The Philippines is the only country in the entire world that celebrates Christmas season the longest. As soon as the first month ending in “-ber” roll in, everyone gets into the holiday spirit. At the beginning of September, you’ll start hearing Christmas carols being played on the radio in shopping malls. The much-awaited lighting of the Ayala Avenue in Makati City is happening November 3 (Thursday)! ▲STAINED GLASS DÉCOR. The lights in colors blue and purple illuminate the damp street when the rain poured. Every year, people in Makati await the signal of the Christmas season with the ceremonial lighting along Ayala Avenue. This 2016, the Christmas-themed lights appear once again on November 3 (Thursday) at 5:30 pm along Paseo de Roxas and Ayala Avenue. ▲CLOSER LOOK. Marshals guide vehicles passing through Ayala Avenue For this year, the decorations will show stained glass décor with images of The Nativity. The ceremony started at the Tower & Exchange Plaza fountain area, at Ayala Triangle. Various spectators witnessed the ceremonial lighting and brought out their cameras to capture the blue and purple themed lights which will light Ayala Avenue for the rest of the Christmas season. In Telexpress Manila Center, we have already well preparation for the Christmas atmosphere decoration in the office and wish everyone in Telexpress will enjoy and have a joyful Christmas. Also we are going to have TECC 2016 Christmas Party on December 9th, 2016. Let’s have a memorial Christmas again! ▲Telexpress Manila Center – Reception Area ▲Telexpress Manila Center – Reception Area ▲Telexpress Manila Center – Reception Area ▲Telexpress Manila Center – Reception Area ▲Telexpress Manila Center – Entrance Door

9

NOV

2016

What I do in my team?!

§Author:Richard Nicolas Jimenez|Telexpress Manila Center|HTC SEA Team Leader§ BPO or Business process outsourcing is widely known as Call Center in the Philippines. BPO is one of the top and largest industry here in the Philippines. Working in BPO is a big challenge and staying in this industry is not that easy as you think. What is a team? Google said it's a group of players forming one side in a competitive game or sports. It's very easy to define, right? But what makes a TEAM a DREAM TEAM? A GREAT, EXCEPTIONAL and A SUCCESSFUL TEAM? Here's a secret... (But I bet won’t be a secret anymore after you read this!) It's the people of the team. As a leader, you’ve got to have that ability to see your people's potential and once you see that potential, you work hard to develop it. You might be thinking, how do I do that? That potential kind of thing? For me? It's simple. First of all, as a leader, you should be the role model. You can’t be like "I’m the boss, its okay for me to this, I’m the boss anyways, I know what's right, I am right, and you obey me" relationship. I work hard to know my members. One or two or many of the things I do is that I talk to them, we hang out, I share jokes and even my shortcomings sometimes with them. I get to know the things they like and things they hate which help me personalize the approach I should take when dealing with each of them. I consider them my friends and not just a colleague that may disappear after sometime. Here are some photos of my team that I want to share to whoever read this. ▲Weekly Theme Day wherein we wear the same color of clothes each week. ▲Team Building Activity (Outdoor) – it’s time to relax and have fun. ▲“Inuman” is a tagalong word for Drinking Session – Stress reliever after a long and tiring day in the office. ▲These are the things that I do in my team aside from the regular coaching sessions. I take care of them in a way I can as their leader. It really works for me. I hope this enlightens whoever get to read this.

1

NOV

2016

Meet the EMQ team in Telexpress Manila Center!

EMQ is a Hong Kong -based company focusing on mobile remittance. It is licensed by the Hong Kong Customs and Excise Department as a Money Services Operator with branch offices in Taiwan and China. The application is available for Android 4.1 and up and coming soon for IOS. As of the moment, EMQ currently support money transfers from Hong Kong to the Philippines but the application are also available in other countries like Taiwan, Hong Kong ,China, Macau and USA. § Author: Andrew Lunasin|Telexpress Manila Center|EMQ Team Leader § Now meet the EMQ team in Telexpress Manila Center! § Russell, the Email and Chat Specialist § Russell joined Telexpress Manila for more than 4 years. She handled various accounts which include HTC ANZ (Email and Chat Support), OPPO Style Global Email Support and now EMQ. For those who don’t know, she is a hard working mom to 4 kids. Even though she has a busy schedule taking care of her kids. She always makes sure that it will not affect her performance during working days. In fact, she also received various awards and certificates for her exceptional performance. The major key for this success is her dedication to work and love for her family. § Rhon Robby, Anime and Techie Enthusiast. § By the way he is the youngest member of the group. He has been with the company for more than 2 years supporting different accounts like HTC ANZ (Phone, Email and Chat), EMQ and HERE ANZ. As a Technical Support Specialist, he always makes sure to learn new things to help customers solve their problems. Aside from being reliable to his responsibilities, he does not have any attendance problems which gave him awards. Every weekend he watches Anime series and play computer games to relax himself. The biggest lesson that he learned from one of his favorite Anime which is "One Punch Man" is that you have to be confident and be yourself. A lot of us think how simple this advice is and overlook this principle but being confident is the fundamental truth. § Andrew The Shift Team Lead. § I’ve been with Telexpress for more than 5 years. I’ve handled accounts like HTC Global Email, HTC PH, HTC ANZ, OPPO ANZ, EMQ and HERE ANZ. My dedication and performance results some awards and promotions. By the way, this is my first BPO Company and throughout the years I’ve learned many things as a Customer Service, Technical Specialist and Shift Team Lead. Telexpress is like a second home to me and proud to say that I’m part of this company. “EMQ TEAM” Working effectively as a team creates momentum, improves morale and even strong our bonds like a family. Even though we have differences, we work together towards a common goal and share responsibility for the team's success.

13

OCT

2016

~ Deepavali – The Festival of Lights ~

~ Deepavali – The Festival of Lights ~ Festival Date –29th October 2016 § Author: Thanalakshmi Balakrishnan (Thana)|Telexpress Johor Bahru Centre|HR Department § Deepavali is also known as Diwali, or the Festival of Lights. Light is significant in Hinduism because it signifies goodness. So, during the Festival of Lights, 'deeps', or oil lamps are burned throughout the day and into the night to ward off darkness and evil. ▲Diwali is celebrated on the last day of the last month of lunar calendar. There are various alleged origins attributed to this festival. Some hold that they celebrate the marriage ofLakshmiwith Lord Vishnu. In Bengal, the festival is dedicated to the worship of Kali. It also commemorates that blessed day on which the triumphant Lord Rama returned to Ayodhya after defeating Ravana. On this day also Sri Krishna killed the demon Narakasura. In Malaysia, it is celebrated as the day the evil Narakasura was slain by Lord Krishna. The triumph of light over darkness and good over evil. The mood starts a month beforehand with the preparation of the various array of Indian cookies such asmurukku,ommapadi,chippi,atharasum,nei orundeiand the wall breakerkallu orundei. ▲Various Deepavali Cookies and Indian Sweets Of course, there is the inevitable shopping and work to be done that requires everything to be new and clean, from curtains to clothes for family members. Normally on Deepavali eve, offerings and prayers are made to ancestors and deceased family members. After this ceremony, the women are busy in the kitchen while the rest of the family does the house by hanging new curtains, placing new curtains and draws ‘Kolams”at our doorsteps to welcome Laxmi, the goddess of prosperity. Getting up early before sunrise, oil is applied on heads and a bath is taken. This ritual oil bath is known as "ganga-snanam" and is done to cleanse one of the impurities of the past year. Prayers are held at the family altar, after which the family gathers before the elders to receive their blessings. Then the guests come by and food cooked is prepared "halal" so as to be served to Malay Muslims. Here again, the concept of open house is seen and an intermingling of friends of different races come by to greet a Happy Deepavali. It also is a great opportunity to dig in on some delicious Indian curry and cookies. Most Malaysian Indians are South Indian Hindus in origin. Here, even though Deepavali is known as the festival of lights, there are no oil lamps being lit. Rather it is usually done on another religious festival called Karthika Villaku which comes about a month later. The happiest celebrants are, of course, the children who collect gleefully the yellow packets with money in them - an adaptation of the Chinese redang powpackets. Celebrants try to squeeze the month-long festivities into one day of public holiday and four to five days of leave from work. ▲Children gets blessing from the elders in the family

4

OCT

2016